Positive Review Response: Hi, Thank you for the 5-stars! Hope to see you again soon! Negative Review Response: Hi, Sorry to hear your experience was less than 5-stars. For no-text reviews you can streamline your process even further by using Chatmeter’s bulk responding tool. Businesses should still respond to these reviews which is why it’s helpful to have a template at the ready. Most review sites require users to leave reviews with text but some sites still allow users to leave star-ratings only. Template #1: How to Respond to the No Text Review The easiest review response template to start with is for “no-text” reviews. Templates don’t work for every review – when in doubt, write it out. How To Write Review Response Templates When creating online review response templates there are some general guidelines you’ll want to follow: How to Respond to Positive Reviews: Thank the customer Get specific Entice them to come back How to Respond to Negative Reviews: Apologize and thank them for their feedback Respond appropriately Invite the conversation offline Keep it short and sweet Review Response Template Best Practices: Keep your brand voice consistent.
To get you started, here are 10 review response templates you can use right now. Creating templates can help streamline your review responding process by helping you respond to more reviews in less time. But responding to reviews doesn’t have to take hours. GET STARTED 10 Review Response Templates You Can Use Right Now View Larger Image 10 Review Response Templates You Can Use Right Now 10 Review Response Templates Responding to reviews is one of the most important things a brand can do to improve its reputation and local SEO rankings.
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